Cancellation Policy

Last updated: October 16, 2025

At Dr Melaxin, we strive to process and ship all orders as quickly as possible. If you wish to cancel your order, please review the following terms.

1. Cancellation Window

Orders can be canceled within 12 hours of being placed. If you contact us within this timeframe, we will process your cancellation and issue a full refund to your original payment method.

2. Processed or Shipped Orders

If more than 12 hours have passed since you placed your order, your request may be refused if the order has already been processed or shipped. Once an order is shipped, it cannot be canceled or modified.

3. How to Request a Cancellation

To request a cancellation, contact us immediately at drmelaxinskincare@gmail.com with your order number and full name. We will review your request and confirm whether the order can still be canceled.

4. Refunds for Approved Cancellations

If your cancellation is approved, a full refund will be issued to your original method of payment within 5–10 business days, depending on your payment provider.

5. Contact Information

For cancellation requests or questions, please contact us at:
Email: drmelaxinskincare@gmail.com
Phone: (938) 222-0542
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)