Privacy Policy

Last updated: October 16, 2025

This Privacy Policy describes how Dr Melaxin (“we”, “us”, or “our”) collects, uses, and protects the personal information of visitors and customers who use our website or purchase our products.

By accessing our website or providing your personal information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:
a. Personal Information: When you make a purchase or create an account, we collect your name, billing and shipping address, email address, phone number, and payment details.
b. Device Information: We automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies installed on your device.
c. Order Information: When you make a purchase, we collect information related to your order, including product details, payment method, and delivery information.
d. Communication Information: If you contact us via email, phone, or contact form, we may store your communication records for customer service purposes.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your purchases or inquiries

  • Provide customer support

  • Send order confirmations, shipping updates, and promotional messages (with your consent)

  • Improve our website, products, and services

  • Detect and prevent fraudulent or illegal activity

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., PayPal, Shop Pay, Amazon Pay, Apple Pay, Google Pay)

  • Shipping and logistics partners

  • Marketing and analytics providers (for performance tracking and ads)
    These third parties are required to maintain the confidentiality of your information and use it only for the purpose of providing their services to us.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content or ads. You can disable cookies through your browser settings, but some features of our site may not function properly as a result.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When you place an order, we will maintain your order information for our records unless you request its deletion.

6. Data Security

We take appropriate measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure. By using our website, you acknowledge and accept this risk.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal information

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • File a complaint with a data protection authority if you believe your rights have been violated
    To exercise any of these rights, please contact us at drmelaxinskincare@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us at:
Email: drmelaxinskincare@gmail.com

Phone: (938) 222-0542
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)